Prices of Vampire Glow Products

1.1 The prices of the goods will be quoted from time to time in the online store. We take reasonable care to ensure that the prices of goods are correct when the relevant information is entered into the system. However, if we discover an error in the cost of the Product (s) you ordered, please see clause 2.4 for what happens in this event.

1.2 Prices for our goods may change from time to time, but changes will not affect any order that we have confirmed.

1.3 All prices are in USD and will be converted to the customer’s selected currency at checkout. VAT calculation will also be implemented at checkout.

1.4 The Online Store contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products in the Online Store may be incorrectly priced. If we discover an error in the price of the products you have ordered, we will inform you of this error and give you the option of continuing to purchase the Product at the correct price or canceling your order.

We will not process your order until we have your instructions. If we cannot contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as mispricing, we do not have to provide the products to you at the incorrect price.

Payment Methods and It’s Policy

2.1 Payments may be made by one of the following payment methods specified or of the alternative methods that may be applicable at  checkout

Major credit cards as listed: Visa, MasterCard, American Express, Maestro, Mada and Visa Electron

2.2 You may select to view the price of the products on our Online Store in any currency supported by us, and the relevant exchange rate on the date you make the payment shall be applied on checkout so we receive payment in USD.

2.3 Any discount or other promotional codes issued by Vampire Glow from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain brands or products may be excluded, and you cannot use any discount codes for such brands/products. See the Promotion Exclusions page on the Online Store for further information. If any of the terms and conditions with which the discount codes were issued contradict these terms and conditions, the terms and conditions for the discount code will prevail.

2.4 We reserve the right to reject or cancel any orders that do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).

Discount codes are non-transferable and have no cash value. Any discount code sent to you by email or any other method is confidential, and the Customer shall not share it with any other person.

Passing of Property

Vampire Glow shall retain the property of the goods until the Customer has made full payment and received it. Once Vampire Glow has received full payment, the Customer will own the goods.

Orders

4.1 All Orders are subject to acceptance and availability. Upon placing an Order with Vampire Glow, the Customer will receive an order acknowledgment and subsequent update email(s). Receipt of the acknowledgment and these emails do not confirm that Vampire Glow has accepted the order.

Order acceptance and the creation of the contract between Vampire Glow and the Customer will start when the products ordered by the Customer are dispatched from Vampire Glow’s warehouse to be delivered to the address supplied by the Customer.

4.2 Vampire Glow will take all reasonable care following applicable laws, in so far as it is in its power to do so, to keep the details of the Customer’s order and payment secure. Still, in the absence of negligence on its part (and subject to applicable laws, including laws relating to data protection and privacy), Vampire Glow cannot be held liable for any loss suffered by Vampire Glow if a third party procures unauthorized access to any data you provide when accessing or ordering from the online store.

Unfortunately, information transmission via the Internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the online store. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.

4.3 Products purchased from Vampire Glow are not for resale or distribution. At its sole discretion, Vampire Glow can restrict ordering to a maximum of 5 pieces of any individual product and reserve the right to cancel any orders suspected of being purchased for resale or distribution.

Delivery

5.1 Any delivery date or period shall be considered indicative only. Our policy is to dispatch all orders within five to ten working days. Any products not available at the time of your order will be sent to you as soon as possible when received from the supplier. In any case, delivery will be made within 30 days after the date we accept your order.

If delivery delays are caused by the supplier, the carrier, or any other third party, Vampire Glow will contact you as soon as possible to let you know, and, provided we do this, we will not be liable for such delay. If there is a substantial delay, you may end the contract using the procedure in clause nine below and will be entitled to receive a refund for any products you have paid for but not received.

5.2 We deliver to the countries listed on the Online Store, subject to our discretion (“International Delivery Destinations”). However, there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the online store carefully before ordering goods.

5.3 If you order goods from the online store for delivery to one of the International Delivery Destinations outside the UAE, your order may be subject to import duties and taxes applied when the delivery reaches that destination. Please note that we have no control over these charges and cannot predict their amount.

5.4 You will be responsible for paying import duties and taxes. Please get in touch with your local customs office for further information before placing your order.

5.5 You will be responsible for payment of any additional costs or surcharges that arise separately when the delivery reaches its final destination.

5.6 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

5.7 If Vampire Glow delivers your products late, then you may treat the order as at an end in any of the following circumstances: if Vampire Glow has refused to deliver the goods, if delivery within the delivery deadline was essential (taking into account all the relevant circumstances), or if you told Vampire Glow before the order was accepted that delivery within the delivery deadline was essential. If you do not want to end the order, you can set another delivery deadline (which must be reasonable) and end the order if Vampire Glow doesn’t meet the new order deadline. Otherwise, you can cancel the order, and we will refund any amounts paid for the products and delivery.

Where products have been delivered, you must return these to Vampire Glow at the address above, and we will refund the cost of such a return.

After three failed delivery attempts, we may end our contract with you. We may also end our contract if you refuse acceptance or otherwise fail to collect or receive your goods. Please see clause 9.10 for the fee that may apply against your refund in such circumstances.

Shipping

6.1 All orders will be delivered using the service detailed during checkout. Vampire Glow has the right to fluctuate prices in proportion to its shipping costs, but you will always be notified of the delivery cost before your order is completed. The customer must request any other delivery method at the time of order.

Passing of Risk

7.1 Customer will assume the risk of ordering products once delivered to the specified address. Vampire Glow accepts no liability for undelivered parcels where the customer provides an incorrect or invalid delivery address and/or fails to collect the order from the delivery address specified following our reasonable efforts to contact you to deal with this.

7.2 If an order is lost by a third party that you have either authorized to accept the products or a courier commissioned by you to deliver the products, Vampire Glow bears no risk once it has been delivered to them. Where goods have been received damaged, a full refund will be made if we are notified of the problem within 30 days of delivery by phone, email, or otherwise in writing. You will then be required to return the goods with their original packaging to the Vampire Glow trading address; also, see clauses 8 and 9 below.

7.3 Where the goods are signed for, the customer bears the risk once they are signed for (provided they are signed for by the customer or a person identified as authorized by you). If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods (to avoid doubt, a signature for the parcel does not affect your rights of return under clause 9).

Title and Defects

8.1 You shall own the products once we have received payment in full. The customer shall inspect the goods within a reasonable time after receiving them. The Consumer Rights Act 2015 says products must be as described, fit for purpose, and of satisfactory quality. The customer shall notify the seller in writing or by email if the goods are faulty or misdescribed.

Returns Procedures

We don’t have any return policy yet.

Cancellations

10.1 Cancellations not due to a defect or discrepancy are only accepted if the customer complies with the following cancellation procedure and follows the Returns Procedure outlined in Clause 9.

10.2 Within 14 days after receipt of the goods, the customer must contact Vampire Glow in writing via the contact details above, following which, they must be returned to us within 14 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and gifts received. The customer is responsible for taking reasonable care of the products until they return to Vampire Glow. Vampire Glow will consider that the customer has not taken reasonable care if the goods have been used in a way or extent exceeding what a customer would similarly examine the goods in a retail shop before purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the customer’s returned products. 

Privacy Policy

12.1 We will only use your data as set out in our privacy policy https://www.vampireglow.com/privacy-policy/

Intellectual Property

12.1 The Customer shall respect all license agreements delivered by the copyright owners. Vampire Glow cannot be held responsible or liable for misuse by the customer or any third party.

12.2 All trademarks shown on www.vampireglow.comn belong to their registered owners and must not be copied without prior permission.

12.3 You must not use any part of the materials on the online store for commercial purposes without obtaining a license from us or our licensors.

Reviews

13.1 Whenever you submit a review or use another feature that allows you to upload material to the online store or contact other users, you warrant that you will be accurate and not submit unlawful or otherwise objectionable content. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist. You warrant that any such contribution complies with those standards and, that you own or otherwise control all of the rights to the content you post and that such post shall not breach or infringe the rights of any third party. You indemnify us for any breach of these warranties.

13.2 Any material you upload to the online store will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

13.3 We have the right to use the name you submit in connection with such content and to disclose your identity to any third party, claiming that any material posted or uploaded by you to the online store violates their intellectual property rights or their right to privacy.

1. 1. 13.4 We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other online store user.
   2. 13.5 We have the right to remove any material or posting you make on the online store if we believe such material does not comply with the content standards set out above.

Purchasing Gift Cards

All Gift card values can only be purchased and redeemed in USD (United States dollars).

Your Gift card will be sent instantly following our receipt of payment to the email address specified when ordering and will be available for redemption within 48 hours.

Gift cards cannot be purchased using another Gift card, a discount voucher, or other promotional codes.

Gift Card Redemption

Gift cards must be assigned to a Vampire Glow account before they may be redeemed. To check the balance of your Card(s), log into your account at www.vampireglow.com/account/giftcards.

Gift Cards can only be assigned to one Vampire Glow account. Once registered, a card cannot be registered by another user, and we cannot unregister a card from an account.

Gift Cards can be redeemed only at www.vampireglow.com and not on any third party’s website.

Payment with your Gift Card

Gift Cards may be used in conjunction with other payment types. If your order value exceeds your Gift Card balance, you can use an alternative payment method to cover the difference.

Gift Cards may be used across multiple purchases. You do not need to redeem the full balance in a single transaction.

Refunds, Returns & Expiry

Gift Cards cannot be refunded or returned except under your legal rights.

Where Gift Cards have been redeemed for the purchase of items that are subsequently returned, the refund will be applied to the Gift Card balance. Where Gift Cards have been used as part of payment for items that are later returned, the balance will first be applied to the Gift Card to restore the balance to the pre-purchase amount and then to the additional payment method.

Gift Cards are valid for 12 months from the date of issue. When a balance is redeemed, we will extend the expiry date by 12 months from the last usage.

Unused balances are not refundable. They remain on the Card until redeemed or it expires (12 months from the last usage). Unused balances cannot be converted into cash or refunded.

Stolen Cards

Vampire Glow is unable to replace any lost or stolen Cards. We recommend they be treated as cash and assigned to the recipient’s Vampire Glow online account immediately.

We reserve the right to refuse any Gift Card suspected to be tampered with or deemed fra.

Re-sale of Gift Cards

Gift Cards cannot be offered to any third parties for sale or otherwise for monetary or other value or as part of a promotion, competition, auction, or similar activity by the customer (or any person to which the customer has gifted the Gift Card). Vampire Glow reserves the right to refuse or suspend any Gift Card we know or suspect has been used for this purpose.

Law and Jurisdiction

15.1 We reserve the right to change these terms and conditions at any time but will notify you before such changes.

Changes to Terms & Conditions

16.1 These terms and conditions are governed and shall be interpreted under the UAE Law and shall be subject to the non-exclusive jurisdiction of the courts of UAE. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.